Shipping Policy

At Evelyn Adventures, we are committed to delivering your orders safely and efficiently, no matter where you are in the world. Below, you’ll find important details about our shipping process, delivery timeframes, and other key information.

1. Shipping Coverage

We offer worldwide shipping, ensuring that our products reach customers in different regions. However, delivery times and shipping availability may vary depending on your location.

2. Processing Time

• Orders are processed within 1-3 business days (excluding weekends and public holidays).
• Once your order is processed, you will receive a confirmation email with your order details and tracking information (if applicable).

3. Estimated Delivery Time

Shipping times vary based on location:

• United States & Canada: 7-14 business days
• Europe: 10-20 business days
• Asia & Middle East: 12-25 business days
• Australia & New Zealand: 10-20 business days
• Rest of the World: 15-30 business days

Please note that delivery times are estimates and may be affected by customs delays, holidays, or other unforeseen circumstances.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location and order weight. Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number (if applicable) via email. You can use this to monitor your shipment’s progress. If tracking is not available for your region, we will provide updates on request.

6. Customs & Import Duties

• International orders may be subject to customs fees, import duties, or taxes imposed by your country’s government.
• These charges are not included in our pricing and must be paid by the customer upon arrival.
• We recommend checking with your local customs office for more information.

7. Delivery Issues & Delays

• If your order is delayed beyond the estimated timeframe, please contact us at [[email protected]], and we will assist in tracking your shipment.
• If an order is lost in transit, we will work with our shipping partners to resolve the issue. Please allow time for investigation before a resolution is provided.

8. Incorrect Address & Failed Delivery

• Please ensure your shipping address is correct when placing an order. We are not responsible for orders shipped to an incorrect address provided by the customer.
• If a package is returned to us due to an incorrect address or failed delivery attempt, the customer will be responsible for reshipping costs.

9. Contact Us

If you have any questions or concerns regarding our shipping policy, feel free to reach out to us [email protected].