Return & Refunds Policy

At Evelyn Adventures, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a return and refund policy under the following conditions.

1. Return Eligibility

To be eligible for a return, the item must meet the following criteria:

• Must be unused, unworn, and in its original condition
• Must include all original packaging, tags, and accessories
• Must be returned within 14 days from the delivery date
• Must have proof of purchase (order confirmation or receipt)

Note: Certain items, such as travel tech or personal gear, may not be eligible for return due to hygiene or safety reasons.

2. Return Process

If you wish to return an item, follow these steps:

1. Contact Us: Email us at [[email protected]] within 14 days of delivery with your order details and reason for return.
2. Approval: Our team will review your request and provide return instructions. Returns without prior approval will not be accepted.
3. Shipping the Item: Once approved, return the product to the address provided. The customer is responsible for return shipping costs.
4. Inspection & Processing: Upon receiving the item, we will inspect it and process the return within 5-7 business days.

3. Refund Policy

Once your return is approved, refunds will be processed as follows:

• Approved refunds will be issued within 7-10 business days after inspection.
• Refunds will issued via cash.
• Shipping costs are non-refundable unless the item was defective or incorrect.

4. Exchanges

If you received a damaged or defective item, you are eligible for an exchange. Contact us within 48 hours of delivery, and we will arrange a replacement at no extra cost.

5. Non-Returnable Items

The following items cannot be returned or refunded:

• Used or damaged items (unless defective upon arrival)
• Travel tech and electronic accessories
• Clearance or final sale items
• Personalized or custom-made products

6. Late or Missing Refunds

If you haven’t received a refund within the stated time frame, please:

• If you still have issues, reach out to us at [[email protected]]

7. Contact Us

If you have any questions regarding our refund and return policy, feel free to contact us at [email protected].